- We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who uses our app and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
- This Policy applies to our use of any and all data collected by us in relation to your use of the assistALL app.
- This Policy aims to give you information on how assistALL collects and processes your personal data through your use of the app, including any data you may provide when you sign up for an account, use our services or products, or participate in any activities available on the app.
- This Policy supplements our Terms and Conditions and is not intended to override them.
By visiting or using our Services, you acknowledge and accept the practices described in this Policy. If you do not agree with our policies and practices, do not use our Service.
We may change our Policy from time to time. We encourage you to review the Policy whenever you access our Services to stay informed about our information practices and the choices available to you.
- "App" refers to the "ASSISTALL" sign language app developed and operated by Signs Media Kenya Limited.
- "Company" refers to Signs Media Kenya Limited, the entity that owns and operates the "ASSISTALL" sign language app.
- "User" refers to any individual who accesses and uses the app and its services.
- "Personal Data" means any information that can be used to directly or indirectly identify an individual, including but not limited to name, phone number, email address, location data, and sign language preferences.
- "Consent" refers to the explicit and informed permission given by users of the "ASSISTALL" app for the collection, processing, and use of their personal data.
- "Live Sessions" refers to the real-time sign language interpretation sessions facilitated by the "ASSISTALL" app between users and sign language interpreters.
- "Third-Party Services" refers to external service providers which are utilized by the app to enhance its functionality.
- "Data Protection Act" or "DPA" refers to the Data Protection Act No. 24 of 2019 of Kenya, governing the protection and processing of personal data.
- "GDPR" refers to the General Data Protection Regulation, Regulation (EU) 2016/679, a European Union regulation that governs the protection of personal data and privacy for individuals within the European Union (EU) and the European Economic Area (EEA). Although the app is primarily operated in Kenya, it may still process the personal data of individuals who are located in the EU or EEA, and thus, the principles and requirements of the GDPR are considered for such data processing activities.
- "Collection" refers to the process of gathering, acquiring, or obtaining users' personal data through the app. This includes data provided voluntarily by users during sign-up, account creation, or while using the app's services. The collection of personal data may also occur automatically through the app's interactions with users, such as log files, cookies, and analytics.
- "Retention" pertains to the duration for which the app stores and keeps users' personal data after it has been collected. This includes maintaining the data on servers or databases for a specific period, as specified in the "Data Retention" clause of this policy. The retention period may vary based on the purpose of data processing and the applicable legal obligations. After the specified retention period expires, the app will securely delete or anonymize the data, unless otherwise required by law or necessary for the establishment, exercise, or defence of legal claims.
- "Terms and Conditions" or "T&C" refers to the agreement that outlines the rules and regulations governing the use of the app and its services.
- Data You Provide to Us: We collect personal data that you provide to us directly. This may include but is not limited to your name, email address, phone number, and any other personal data that you choose to provide. We may collect this data when you create an account, place an order, request customer support, or participate in a survey. This personal data is necessary for us to provide you with our Services and to communicate with you effectively.
- Data We Collect Automatically: We automatically collect certain personal data when you use our Services. This personal data may include your IP address, device type, unique device identification numbers, browser type, browser language, and other technical information about your device and connection. This data is collected using cookies and similar tracking technologies. This information is necessary for us to improve and optimize our Services and to personalize your experience.
- To provide the Services: We use the personal data that you provide to us directly to offer you our Services, as well as to interact with you and inform you about your use of our Services. This can include using your name, email address, phone number, and other personal data you choose to provide us. By using your personal data in this way, we can ensure that we are able to offer you the best possible experience when you use our Services.
- To personalize your experience: In order to provide you with a personalized experience when using our Services, we may use your personal data to tailor our content to better suit your interests. This can include showing you content that we think will interest you based on your past behaviour on our Services. By using your personal data in this way, we can ensure that we are able to offer you a unique and personalized experience that is tailored to your specific needs and preferences.
- To improve our Services: We may use your personal data to analyze how users access and use our Services, with the aim of improving our Services for all users. This can include tracking technical information about your device and connection, as well as monitoring how you use our Services. By using your personal data in this way, we can ensure that we are able to continually improve our Services and offer you a better user experience.
- To communicate with you: We may use your personal data to communicate with you about our Services. This can include sending you updates or notifications about changes to the Services, as well as responding to your comments and inquiries. By using your personal data in this way, we can ensure that we are able e.f.to keep you informed about the latest updates and changes to the Services, as well as to address any concerns or questions that you may have.
- To comply with legal obligations: We may use your personal data to comply with our legal obligations, such as responding to court orders. By using your personal data in this way, we can ensure that we are able to meet our legal requirements and obligations and that we are able to operate our Services in compliance with applicable laws and regulations.
- For marketing purposes: We may use your personal data to send you marketing communications, such as newsletters or promotional offers if you have given us your consent to do so. You can however opt out of receiving marketing communications at any time by following the instructions in the communication. By using your personal data in this way, we can ensure that we are able to keep you informed about new products, services, or special offers that may be of interest to you and that we can promote our Services to a wider audience.
- With service providers: We may share your personal data with third-party service providers who perform various services on our behalf, such as hosting, data analysis, payment processing, and customer service. These service providers have access to your personal data only to perform the tasks assigned to them and are obligated to protect your personal data in accordance with applicable laws and regulations.
- With business partners: We may share your personal data with our business partners for joint marketing purposes or to offer you products or services that may be of interest to you. In such cases, we will only share the necessary personal data to fulfil the specific purpose and will ensure that our business partners comply with applicable laws and regulations regarding the protection of personal data.
- With other users: If you use our Services to connect with other users, such as by posting a message or leaving a review, your personal data may be visible to other users. Please be aware that any personal data you choose to disclose on our Services may be seen, collected, or used by others, and we cannot be responsible for any unauthorized use of such information by third parties.
- In response to legal requests:. We may disclose your personal data to third parties if we believe that such disclosure is necessary to comply with a legal request, such as a search warrant, subpoena, or court order, to protect our rights or property, or to prevent illegal activity. We may also disclose your personal data to third parties if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies or to enforce our agreements
- In case of a merger or acquisition: If we are acquired by or merged with another company, we may share your personal data with that company in order to continue providing our Services to you. In such cases, we will ensure that the acquiring company agrees to comply with applicable laws and regulations f.regarding the protection of personal data and will provide you with notice of any changes to our privacy practices as a result of the merger or acquisition.
- Right to access: You have the right to request access to your personal data held by us and to obtain information about how we process it. This includes the right to obtain a copy of your personal data in a commonly used and machine-readable format.
- Right to rectification: You have the right to request that we rectify any inaccurate or incomplete personal data we hold about you. This includes the right to have any incomplete personal data completed, including by means of providing a supplementary statement.
- Right to erasure: You have the right to request that we erase your personal data in certain circumstances, such as where it is no longer necessary for the purposes for which it was collected or processed, where you withdraw your consent, or where there is no legitimate reason for us to continue processing it.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data, where the processing is unlawful, or where we no longer need the personal data for the purposes of the processing, but you require the data for the establishment, exercise, or defence of legal claims
- Right to object: You have the right to object to the processing of your personal data for certain purposes, such as for direct marketing or where the processing is based on our legitimate interests or public interests.
Right to data portability: You have the right to receive the personal data
have provided to us in a structured, commonly used, and machine-readable
format, and to transmit that data to another controller, where technically feasible
and subject to certain conditions. This right applies where the processing is based
on your consent or on a contract, and the processing is carried out by automated
You also have the following choices regarding the collection, use, and sharing of your personal data:
- Right to opt-out of marketing communications: You have the right to opt-out of receiving marketing communications from us by following the instructions provided in the communication, or by contacting us using the contact information provided in this Policy.
- Right to block cookies: You have the right to block cookies used by our Services. Most web browsers provide the option to block cookies, and you can typically change your browser settings to do so. Please note that if you choose to block cookies, certain features of our Services may not be available to you.
The app will use payment information solely for the purpose of processing payments for the services provided. Upon successful payment for the services, the app shall not retain or store the users' card information. We prioritize the security and privacy of our users' financial data and take measures to ensure that such sensitive information is not stored on our servers. This approach is designed to minimize potential risks and safeguard against unauthorized access to users' payment details.
Users are responsible for ensuring the accuracy and completeness of their payment information.
By using the app's services and providing payment information, users consent to the collection, processing, and use of their payment information as described in this clause.
We will only collect and process billing information that is necessary to complete a transaction and will not use this information for any other purposes without the user's explicit consent.
We will take appropriate measures to ensure the security and confidentiality of all billing information collected, and we will retain this information only for as long as necessary to comply with legal obligations or to resolve any disputes that may arise.
Users have the right to request access, correction, or deletion of their billing information at any time.
The transaction history data will be used solely for record-keeping purposes and to ensure accurate billing for the services provided. The app will take all necessary measures to ensure the security and confidentiality of transaction history data while it is in our possession.
This data will be retained for as long as necessary to comply with our legal obligations or until the user requests that it be deleted. The app will not share transaction history data with any third party unless required to do so by law or for the purpose of resolving a dispute or enforcing our legal rights.
We may also retain your personal data for as long as it is necessary to enforce our agreements with you and to protect our legal rights. In any case, we will ensure that your personal data is processed in accordance with applicable laws and regulations, and we will take all necessary measures to ensure the security and confidentiality of your personal data while it is in our possession.
At the end of the six (6) month retention period, we will securely delete all recorded sessions unless retention is required by law or necessary for the establishment, exercise, or defense of legal claims. In the event of a court order, law enforcement request, or any other legal obligation, we may disclose recorded sessions to comply with the request. We may also disclose recorded sessions if we believe in good faith that such disclosure is necessary to protect our rights or property, respond to an emergency situation, or prevent a crime or save a life.
Despite these measures, it is important to note that no method of transmission or storage over the Internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your personal data.
If you suspect any unauthorized access, use, or disclosure of your personal data or have any reason to believe that your interaction with us is no longer secure, please notify us immediately as described in our contact information below. We will promptly investigate the matter and take appropriate measures to address any security incidents.
If we discover or are notified that we have inadvertently collected personal data from a minor, we will take immediate measures to delete such data from our records as soon as practicable, to the extent required by applicable laws and regulations. We encourage parents or legal guardians to supervise minors when using the app to ensure the safety and protection of their personal data.
While we take every precaution to maintain the highest standards of data security and privacy, it is important to understand that the data protection laws of the jurisdiction where your data is transferred and maintained may differ from those of your own.
If you are located outside of Kenya and choose to use our Services or provide your personal data to us, you hereby consent to the transfer and processing of your personal data in Kenya or any other location where we maintain our servers or databases.
We strive to take reasonable measures to ensure the security and protection of your personal data in accordance with applicable laws and regulations.
We strive to collaborate only with reputable third-party service providers that prioritize data security and user privacy. However, please note that each third-party service has its own privacy policies, which govern its data collection, processing, and storage practices. We encourage all users to review the respective privacy policies of these services to fully understand how their personal data may be handled.
For any queries or concerns regarding the use of third-party services and your data privacy, please do not hesitate to contact us
Please note that any information you disclose on these third-party websites, including personal data, may be accessible to others and may be collected, used, and disclosed by these websites in accordance with their own privacy policies. We recommend that you exercise caution and discretion when sharing personal data on third-party websites.
If you have any questions or concerns about the privacy practices of a third-party website, please contact that website directly.
In the event that we need to use your personal data for a purpose unrelated to the original one, we will inform you and seek your explicit consent beforehand. By agreeing to this, you authorize us to contact you for such additional purposes, ensuring that your personal data is used properly and lawfully.